Check-in Made Easy: Emirates Introduces Portable Robot Assistance in Dubai

Emirates Airlines
Streamlining the Airport Experience: Emirates Introduces City Check-in and Travel Store in Downtown Dubai

Emirates Airline has introduced a new facility, City Check-In and Travel Store, located in the heart of Dubai’s financial district to make air travel more convenient for its passengers.

The new location, based in ICD Brookfield Place in Dubai International Financial Centre (DIFC), offers travellers the option to check-in and drop off their luggage between four and 24 hours before their flight.

This move aims to reduce the stress of airport travel, allowing people to avoid busy periods at the airport and minimize queuing.

Travellers can take advantage of self check-in kiosks, dedicated desks with Emirates agents, or the world’s first check-in robot assistant called Sara.

The robot is a portable cyber check-in system that can match faces with scanned passports, check passengers in, and guide them to the luggage drop area.

Emirates is investing in technology to reduce check-in times and boost efficiency.

Last month, the airline announced it would introduce more than 200 locally developed check-in robots to speed up passenger check-in at Dubai International Airport.

The robots will be capable of completing all check-in processes, including issuing boarding cards, facial recognition, and sending boarding passes to registered emails or numbers.

This move is expected to reduce queues and funnel more travellers through the global travel hub.

According to Adel Al Redha, Emirates’ chief operating officer, the airline is the first globally to introduce portable check-in robotics.

This addition to the Emirates travel experience reflects the company’s commitment to providing customers with an array of check-in options.

Emirates looks forward to collaborating with ICD Brookfield on future technology-focused solutions.